Customer Relationship Management (CRM)
The digital relationships outside of your company with your customers and partners are decisive for the successful sale of your products and services. Because the increased expectations of customers across all industries require efficient customer relationship and customer success management for extraordinarily good customer experiences.
Keep an eye on your customers
Would you like to save time and gain a better overview? Would you like quick and complete access to your customer data? Then let us work together to optimize and digitize your customer relationship management processes.
Professional CRM processes and CRM systems help organize your customer data centrally. Because every user of your CRM system quickly and securely receives an overview of the entire customer journey and a 360° customer view. Data silos can be broken down in this way.
CRM in customer service
Finding the right customers and inspiring them with their own offer – all marketers face this task every day. In times of hyper personalization, marketing is also faced with the great challenge of having to display highly individual and tailor-made content and offers to customers in real time. Because only by addressing each individual customer precisely can their needs be addressed and the conversion rates increased accordingly.
The latest CRM systems support omni-channel and channelless marketing with marketing automation. Because they allow a finely divided segmentation of the target group and a targeted yet personal addressing of each individual customer - without increased personnel and time expenditure. In addition, leads can be evaluated by lead scoring and qualified with differentiated lead nurturing and prepared for seamless transfer to sales.
CRM in sales
Converting as many leads as possible into customers – this is the goal of every sales professional. Whether qualified through marketing or won through acquisition campaigns, your CRM always offers you a clear 360° view of the customer and their customer journey - even decentralized. The use of artificial intelligence, machine learning and sales automation tools gives you THE competitive advantage par excellence: knowing when the lead is ready to close and what their next steps will be. In this way, you can already optimize the customer experience in the sales process and offer the right offer at the right time.
CRM in customer service
Recognizing the challenges and needs of customers immediately and quickly offering solutions - that is the major task of existing customer care and customer service. For us, successful customer success management not only means promoting the success and satisfaction of our customers, but also that of our customers' customers. Our solutions and methods therefore offer you the opportunity to quickly and easily identify problem areas and act in a customer-oriented manner. Because automatic processes help you to concentrate on the essentials: developing and strengthening your customer relationships!
Let the platform do the work
We rely on SugarCRM to develop digital customer relationships . Because no other system allows such a clear view of the customer and his history, his present and his future. Whether as an on-premise or cloud solution, SugarCRM can be used anywhere thanks to the mobile app.
Intelligent tools for marketing and sales automation, some of which are driven by artificial intelligence and machine learning processes, support the analysis of the entire customer journey and provide valuable information on the 'next best offer' and renewal opportunities for each customer.
As a SugarCRM Advanced Reseller, we have the experience and expertise to integrate SugarCRM into the existing infrastructure (e.g. ERP, PIM or e-mail systems) and to adapt it to the workflows in your company.
Our own developments
We use our distinctive competence and experience in the active development of customer-oriented solutions to optimize your systems and processes.
All mtas in-house developments are inspired by the requirements of our customers and offer mature and field-tested solutions to facilitate our customers' workflows. We and our customers are so convinced of our solutions that we want to make life easier for all users with them.
From API interfaces to plug-ins to the customizing of complete CRM systems, our mtas development does everything to make the systems as efficient and easy to use as possible for all user groups.
The mtas promise
Digital relationships and information technology have become an integral part of today's working world. Or when was the last time you did a job without using information technology? This is exactly why it is no longer a question of IF your company should be part of the digital transformation, but HOW.
provalida not only helps you to answer this question. We meet your expectations and offer you the one-size-fits-all solution you need to achieve your business goals. Of course, a guaranteed added value for your digital relationships inside and outside your company.